Downgrade or cancel account/organization

To downgrade your Pro or Enterprise organization, contact your New Relic account representative.

Options for downgrading for Standard edition:

• If you're being billed and want to downgrade: From one.newrelic.com, click the account dropdown, click Manage your plan, and then click Downgrade account. Once you are downgraded, you’ll still be able to access New Relic via the login page.
• If you're not being billed and haven't input your credit card, you don’t need to downgrade and can continue using New Relic at a free level.

To cancel your Pro or Enterprise organization, contact your New Relic account representative.

If you've created a new New Relic organization that you don't need and haven't yet set up, and if it meets some requirements (below), you can delete that organization with these steps:

1. From the account dropdown, click Administration.
2. Then click Organization and access.
3. Click Delete organization. If you don't see that option, it's likely because you don't meet the requirements below.

Requirements to be able to delete an organization:

• Organization has a single account, and a single user.
• The organization is on Standard edition and on the new pricing model
• The user is on the New Relic One user model.

First consider removing monitoring tools or downgrading. If you still have questions, contact support.